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Light & Power Electric Rates Rules Power Content Label Service Planning Gas Customer Services F.A.Q. |
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Frequently Asked QuestionsQ. How long does it take to obtain electrical service?A. First, an application for service must be completed; applications are available from our Customer Service Department. Customers must contact the Utilities Department - Electrical Engineering Division and fill out a load sheet with a lone-line diagram of the facility. If the service already exists and there is no significant change in load requirement, service can be provided after the City's electrical inspector has approved the electric panel. If installation of new transformers is necessary, electrical service will be available within two weeks after all permits have been approved by the City. Q. Why do we need Light & Power approval when the electrical inspector already approved and certified our panel? A. The City's electrical inspector approves panels and electrical installation for safety and compliance to the National Electric Code. The Utilities Department must approve the panel and meter location to ensure that proper service can be provided. Panel size and load schedule must match the available power. Location is a major consideration when installing the panel. The Utilities Department must have 24-hour access to the panel to read meters and to turn off power in case of emergencies. Q. Who do we call in case of emergencies? A. Contact our Control Center 24 hours, seven days a week at (323)826-1461. Make sure you identify your company name, address, and the nature of your call. Our Systems Coordinators will dispatch service personnel to your location.
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