Communication Center

The Communications Division is responsible for one of the most important services provided by the Vernon Police Department.  It is the link between the public and the Police Department.  Vernon’s public safety dispatchers are responsible for answering E911, emergency, internal lines and business lines.  The Communications Division is staffed with one supervisor, nine full-time dispatchers and a part-time dispatcher.  All dispatch personnel are trained to handle all types of police and fire incidents.

The Communications Center is equipped with a state of the art Visionair Computer Aided Dispatch (CAD) system.  The CAD system is linked to our E911 system, Records Management System (RMS) and the mobile computer units (MCTs) mounted in each of the patrol units.  This configuration allows for the efficient flow of information, results in reduced response times and allows critical information to reach officers in the field as quickly as possible.  The CAD system is also linked to local, state and federal databases, allowing them to answer a variety of requests for information from officers working on the streets.

The Department's E911 system was upgraded in 2005 to provide the businesses and citizens of Vernon with the most responsive system available.  The Zetron E911 system delivers E911 calls, emergency calls and business calls to all three dispatch positions.  Each call is recorded and instantly replayed if needed.  The E911 system automatically provides information to the CAD, reducing the amount of information that must be entered before officers can be sent to a call.  To ensure continuity of operations, the Police Department also has a back-up Communications Center located in another part of the City.

The Communications Center also houses the Department’s Reverse 911 Community Notification System.  This system is used to send messages out to the community regarding such topics as road closures, crime bulletins, crime prevention tips and others.  This system is available to and is used by the other City Departments as well.  Information is provided in voice, email and fax form in order to reach as many people as possible.

Dispatching is a fast-paced job. It requires strong decision making and excellent public relations skills. We are committed to providing the best customer service possible. Our highly trained dispatchers using cutting-edge technology allows the Vernon Police Department to provide excellent service to the business community.